Prosoft Engineering helps customers manage their data. Its data recovery application, Data Rescue, has been lauded by the likes of Macworld and PC Magazine. Its other offerings include software for hard-drive utility, volume control, and secure data erasure. With such innovative products, ProSoft became a target for global fraudsters and underground resellers.
Prosoft’s founder and CEO Greg Brewer details the challenge that needed a fast and scalable solution:
Data Rescue One is a lightweight hard drive with our award-winning Data Rescue software integrated into it. There is nothing like it on the market, and the fraudsters know this. After we saw a 10-fold increase in fraud year over year, chargebacks became a significant problem. Our merchant even informed us that because of [the chargebacks], they would be withholding funds. With Whitepages Pro, we’re able to review suspicious orders daily. If they are deemed fraudulent, we manually refund the order and document all necessary information. This allows us to refund the customer’s money before they are able to file a chargeback with their bank.