Call Centers
Identify inbound customers faster and prioritize your queue
Use data to optimize the call center
Whether you're a call center manager, carrier, or a system integrator, our data products can help improve your call center and contact center operations.
Dynamic call routing
Route known and unknown calls to the right agent or sales team member in real-time based on the caller's demographic or geographic details.
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Block spam and fraud calls
Use reputation data, including an actionable reputation score, to block spam and fraud calls before they reach the IVR or waste an agent’s time.
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Add data to inbound calls
Get details associated with a number to build an agent screen pop, generate post-call analytics, or support call-tracking and attribution models.
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We’re integrated with the top communication technology platforms
Twilio
Whitepages Pro gives businesses a single source for adding in-depth phone and caller data onto their Twilio-powered solutions to enable call tracking, call routing, and more.
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Cisco
Whitepages Pro provides industry-leading mobile identity data to Cisco customers and system integrators. They can use the data to reduce fraud and enhance the customer experience.
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Products
Industry-leading data products for call center operators
Reverse Phone API
Identify callers, prioritize your queue, and build customer profiles from just a number.
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Phone Intelligence API
Get inbound phone details like line-type, carrier, and is-connected real-time.
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Resources
Tips and tools for communication technology platform users
TCPA, 2 Years Later...
TCPA compliance is now more complex than ever and it not should not be taken lightly; we might reach a new record $76m settlement.
What's in a Phone Number?
When prospects call into contact centers, they provide businesses with their numbers. How well are you using this data?
Scorpion Makes the Right Call
Scorpion doesn’t just generate leads online for its customers—it uses its call center capabilities to help convert them.
We'd love to tell you more
If you want to know more about how our data can help you, one of our resident experts would be happy to help.