Today we’d like to celebrate another proud Whitepages Pro moment. We’re pleased to announce the new integration of Whitepages Pro with LiveOps, the cloud contact center that helps you improve operations and customer experience. Through the LiveOps Call Flow Authoring tool, you have the ability to exchange customer data with external sources. Integrating that functionality with Whitepages Pro allows you to gather and use data for call routing and for display to agents. Check out the step-by-step integration steps.
When used with LiveOps’ suite of products, Pro can help to improve contact center performance through reduced call-handling times and personalization. The result is better customer satisfaction. Marketers can also leverage the combination of LiveOps’ call-tracking capability with Whitepages’ largest and most accurate database of consumer contact information in order to better segment existing and prospective customers.
Through Pro’s contact data, LiveOps users get a 360-degree view of their customers along with:
- Improved contact center efficiencies by validating online identities to predict and prevent fraud.
- Shorter call-handling times with reduced data entry times, which leads to better customer satisfaction.
- Richer contact records to strengthen and personalize customer interactions.
Integration with LiveOps is straightforward and available via API or screen pop up. Request your free API key now or use the screen pop up when you sign up for our Pro Web interface. Integration is a short 15 minutes before you start benefitting from a 360-degree view on your incoming calls in real time.
Providing industry-leading caller ID solutions to enterprises and consumers, such as Twilio and T-Mobile users, is a top focus for Whitepages Pro, and we’re thrilled to enable a similar experience to the contact centers using LiveOps.
Get the Whitepages Pro and LiveOps integration directions.
If you have any questions regarding the integration with Whitepages Pro, please ping me at shah [at] whitepages [dot] com.
Lastly, I’d like to extend a big thank you to Jeff Rowley from LiveOps who authored this application note.