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Identity Check Browser Extension for CyberSource

Part of what’s so great about working at Whitepages Pro, is that we have the ability to innovate on the fly and improve our customer’s experience. While visiting some of our e-commerce customers directly, we noticed that copying and pasting transaction information from their fraud platforms into Identity Check on Whitepages Pro Web was slowing them down. We decided to develop a solution to remedy this problem, a browser extension that creates deep links into Identity Check.

So what is this, and how does it work? Deep links allow users to skip the input/search page and go straight to the results. We previously covered how to add them here and here. When you have a browser extension, you allow deep links to be created automatically. With a small amount of developer support, it’s possible to add deep links to most platforms, but we’ve created an extension that will automatically create deep links on top of your CyberSource platform.

To Install and use the Whitepages Pro-CyberSource extension, follow these steps:

  • Install the appropriate browser extension either for Chrome or for Firefox
  • Log into CyberSource and navigate to Case Management
  • You should see two orange ‘Verify with Whitepages’ links for billing and shipping information, as seen in the screenshot below. You can click these links to take you directly to Pro Web Identity Check results.
    cybs_new_screen500
  • While this extension currently only supports CyberSource via Chrome or Firefox, we are working on extensions for other platforms. Stay tuned!

 

Do you have any other ideas that you’d like to see happen? We are always looking for ways to improve the experience, so please let us know what you think, and send any requests for additional features to tliechty [at] whitepages [dot] com.

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