Category: eCommerce & Retail

3 Ways to Prevent eGift Card Fraud

In the decade or more that I’ve been involved with preventing online …Read more

Balancing a Positive Customer Experience and Friction

I recently stumbled on an interview between Louis C.K. and Conan O’Brien …Read more

3D Secure: How to Have Someone Else Pay for Chargebacks

3D Secure (aka 3DS) is a protocol that allows merchants to authenticate …Read more

How to Avoid Chargebacks and Identify Good Customers

Before coming to Whitepages, I was an eCommerce manager at a small …Read more

Don’t Let Fraud be the “F” Word: 4 Ways to Bring Value to your Fraud Team

Profits are slim in eCommerce. Specialty, department, and discount stores see a …Read more

Key Learnings from CNP 2017

CNP Expo 2017 wrapped up last week. It was another major gathering …Read more

Multi-layered Approach to Cross-border eCommerce

At Whitepages, we spend a lot of time thinking about international risk …Read more

Staples Collaboration Award

Last week, our Vice President of Marketing, Tom Donlea and I attended …Read more

MRC London Recap

A few of my colleagues and I attended MRC’s Europe event to …Read more

Four Key Tips for Sourcing International Data

Last January I posted a blog detailing tips for data buyers. Those …Read more